Our Cancellation Policy
At Cambridge Beauty and Wellness Centre, we know your time is extremely valuable. How do we know this? Because our time is valuable, too!
To be straight up, when you book in an appointment, we lock out that time just for you. If someone else calls and wants that same timeslot, we politely turn them down because we’ve reserved that special time just for you.
That means, in the unfortunate event that you need to cancel, we may end up losing business. So, that’s why we need our Cancellation Policy – to make sure we’re here in many years to come to continue looking after you.
Here’s our policy, which we believe is fair for all of our valued clients:
- We ask for 24 hours notice when you need to cancel or reschedule. Otherwise, 50% of the treatment charge may apply.
- If you don’t show up for your appointment, we will charge for the full price of the missed appointment.
Plus, treatment appointments of an hour and over require a 50% deposit.
We know you make your booking with good intentions. So we look forward to seeing you again soon at Cambridge Beauty and Wellness Centre.
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If you have any queries or would like further information on the services and products we provide, please fill in our Enquiry Form and we will endeavour to respond to your request as soon as possible.
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